A patient came in worried about his son and was crying and very upset due to the son needing a virtual appointment. She booked him an appointment and told him about our eligibility service. In addition, she informed him that she would happily make him an appointment with our eligibility specialist and reminded the patient that he is not alone and we are here to help. She is a prime example of how much a patient services specialist can touch the lives of our patients and families and get them to continue using MyCHN!