Frequently Asked Questions
What is MyCHN?
MyCHN is your one-stop for whole-person care. We provide medical, dental, behavioral health, specialty, and pharmacy services for all ages.
Who can receive care at MyCHN?
MyCHN provides services for all ages, from newborns to senior care.
What insurance do we accept at MyCHN?
We accept most private insurance, Medicaid, Medicare, CHIP, and more. View our full list of insurance here – https://mychn.org/insurances/ For insurance verification please log into your Patient Portal or call 281-824-1480.
Can I get a same-day appointment?
Yes! MyCHN offers same-day and next-day appointments in-person and virtual appointments. Log into your patient portal, call, and chat with us online to schedule your appointment today!
Are virtual or telehealth appointments available?
Yes! MyCHN offers virtual (telehealth) appointments for medical and behavioral health services including therapy, group therapy, and psychiatry. Virtual visits allow you to meet with your provider from home using your phone, tablet, or computer. Availability may vary by service and location. Schedule online or via the MyCHN App and see if a virtual appointment is right for you.
Where is MyCHN located?
MyCHN has over 20 locations in Brazoria, Galveston, and Harris Counties. Schedule an appointment near you – https://mychn.org/locations/
What should I bring to my appointment?
Please bring your ID, insurance card, previous medical records, and anything relevant to your visit.
Why do you have a copay?
A copay is a fixed amount your insurance requires you to pay for certain services. Not all plans require a copay, but when they do, the amount is determined by your insurance, not by MyCHN.
How can I access my medical records?
You can access your medical records through your MyCHN patient portal. If you need an official copy of your records, you may submit a medical records request form – mychn.org/forms/. For further assistance, please call 281-824-1480, and our team will guide you through the process.
Primary Care FAQs
What is primary care?
Primary care is the first place you go for routine healthcare needs. It focuses on your overall health including preventive care, diagnosing and treating common illnesses, managing chronic conditions, and coordinating care with specialists when needed.
What conditions are treated by a primary care doctor?
Primary care providers diagnose and treat a wide range of common health concerns, including colds, flu, infections, high blood pressure, diabetes, allergies, and minor injuries. They also provide preventive care such as annual checkups, screenings, vaccinations, and chronic disease management.
What happens during a primary care visit?
During a primary care visit, your provider will review your health history, discuss any symptoms or concerns you have, and perform a physical exam. Depending on your needs, you may also be asked to complete screenings, lab tests, given medication, or come back for follow-up care.
Is it better to see your primary care doctor or go to urgent care?
Your primary care provider is usually the best place to start for routine care, ongoing health concerns, and chronic condition management. Urgent care is typically used for unexpected illnesses or minor injuries that require immediate attention when your regular provider is unavailable.
Does my insurance cover primary care visits?
Many insurance plans cover primary care visits, including preventive services such as annual checkups. Coverage may vary depending on your specific insurance plan.
What insurance plans are accepted?
MyCHN accepts most private insurance, Medicaid, Medicare, CHIP, and more. View our full list of insurance here- https://mychn.org/insurances/ For insurance verification please log into your patient portal or call 281-824-1480.
Can I receive primary care without insurance?
Yes! MyCHN offers financial assistance services. Learn more about our Patient Eligibility Process – https://mychn.org/services/eligibility-services/ and the MyCHN Provider Sponsored Plan (a local healthcare plan, designed by your providers to bring you the care you need) – https://mychn.org/mychn-provider-sponsored-plan-psp/
What do I do if I don’t have a primary care doctor?
If you do not have a primary care doctor, MyCHN can help. Check out our providers and their bios and choose the best one for you: https://mychn.org/providers/#primary. If you can’t decide, our team can connect you with a provider at a location near you who will get to know your health history and help manage your ongoing care.
How do I choose a primary care physician I like?
Choosing a primary care provider is an important decision. When making your decision you should consider factors like location, availability, communication style, and the type of care you need. Our team can help you find a provider who is a good fit for you and your family.
What should I bring to my first appointment?
Please bring your ID, insurance card (if applicable), previous medical records or test results, a list of your current medications, and anything relevant to your visit.
How often should I see my doctor?
Most adults should see their primary care provider at least once a year for a routine checkup. Your provider may recommend more frequent visits depending on your age, medical history, or ongoing health conditions.
Can I get my lab work or referrals through my primary care provider?
Yes. Your primary care provider can order lab tests, screenings, and referrals to specialists when needed. MyCHN has in-clinic labs and some specialty services available, so you may be referred in-house to ensure your care is coordinated. Learn more about MyCHN specialty services – https://mychn.org/specialty-care/
Can I schedule a same-day appointment?
Yes. Same-day appointments may be available depending on provider availability and the reason for your visit. Check availability and schedule your same-day appointment by logging into your patient portal, using the MyCHN call, and chat.
Are primary care services available at all MyCHN locations?
Primary care services are offered at most MyCHN locations. Availability may vary by clinic, so please check your preferred location for specific services. https://mychn.org/locations/.
Women's Health FAQs
What women’s health services does MyCHN offer?
MyCHN offers a wide range of women’s health services focused on preventive care and reproductive health. Services include well-woman exams, Pap smears, birth control counseling and prescriptions, pregnancy care, breast health screenings, and general OBGYN care.
Do you provide women’s health services for pregnant women?
Yes. MyCHN providers prenatal care to support you throughout your pregnancy. Our prenatal care services include monitoring your health and your baby’s development, providing routine prenatal exams, ultrasounds, and more. MyCHN also offers Maternal Fetal Health care for patients with high-risk pregnancy. general OBGYN care.
What happens during a well-woman's exam?
During a well-woman exam, your provider will review your medical history, discuss your overall health, and address any concerns you may have. The visit may include a physical exam, preventive screenings such as a pap smear or breast cancer screening . This is also a great time to talk about topics such as reproductive health, menstrual health, or birth control options.
At what age should I start seeing a women’s health provider?
Many women begin seeing a women’s health provider during their teenage years or early adulthood. Your provider can help guide you on preventive care, reproductive health, and screenings based on your age and health needs.
What’s included in a well-woman exam?
A well-woman exam includes a physical exam, breast exam, and if needed a cervical cancer screening (Pap smear). It may also include discussions about reproductive health, birth control, and preventive care. Your provider can also recommend screenings or lab tests depending on your health history and age.
Are pap smears and birth control services available at MyCHN?
Yes. MyCHN offers Pap smears and a variety of birth control services. Our providers can discuss different options with you and help you choose the method that best fits your health needs and lifestyle.
Are women’s health services available at all MyCHN locations?
Women’s health services are offered at most MyCHN locations. Availability may vary by clinic, so please check your preferred location to confirm services offered there. https://mychn.org/locations/
How often should I schedule a well-woman visit?
Most women should schedule a well-woman exam once a year. Your provider may recommend a different schedule depending on your age, medical history, or specific health needs. Schedule your well-woman appointment by logging into your patient portal, using the MyCHN call, and chat!
Do I need a referral to schedule a women’s health appointment?
No referral is required to schedule a women’s health appointment . Schedule your well-woman appointment by logging into your patient portal, using the MyCHN call, and chat!
When does nausea and vomiting start in pregnancy, and can it affect my baby?
How is bleeding during early pregnancy checked?
When does miscarriage happen and what are the signs?
What is an ectopic pregnancy and what are the risks?
An ectopic pregnancy happens when a fertilized egg implants outside the uterus, most often in a fallopian tube (the tubes that carry eggs from the ovaries to the uterus). It can cause pain and bleeding early in pregnancy. A serious risk occurs if the fallopian tube ruptures (tears open), which can lead to internal bleeding. Heavy blood loss may cause weakness, fainting, severe pain, shock, or even death, so prompt medical treatment is very important.
What help is available if I want to quit smoking and how can drug use affect my baby?
If you are pregnant and you smoke, tell your health care provider. They can help you find support and quitting programs in your area. You can also call the national “quit line” at 1-800-Quit-Now. Drugs or nicotine, when used after the baby is born, can be passed to the baby through breast milk.
Is it safe to take prescription or over-the-counter drugs during my pregnancy?
Some prescription medications are safe during pregnancy, while others may pose risks. If you become pregnant, talk to your health care provider before stopping or starting any medication. Over-the-counter drugs, herbal supplements, and vitamins can also affect pregnancy. Pain relievers like aspirin and ibuprofen may be harmful, so always check with your provider before taking them.
Pediatric FAQs
What ages do MyCHN pediatricians see?
MyCHN pediatric providers care for children from birth through adolescence (age 0-18). Our team supports your child’s health at every stage, from newborn visits and early childhood development to school-age checkups and teenage wellness care.
Do you provide care for newborns and infants?
Yes! MyCHN provides care for newborns and infants, including newborn exams, growth monitoring, immunizations, feeding support, and developmental screenings. We help parents navigate their baby’s first months with guidance and ongoing pediatric care.
When should my child have their first doctors visit?
Your child should have their first pediatric visit 2-5 days after birth, usually within the first few days after leaving the hospital. Regular well-child visits are recommended throughout infancy and childhood to monitor growth, development, and overall health.
How do I transfer my child’s medical records to their new pediatrician?
You can request your child’s medical records from their provider and have them sent to MyCHN. Our team can also assist you with the records transfer process. Submit any forms needed by logging into your patient portal or by visiting https://mychn.org/forms/
What should I bring to my child’s first appointment?
Please bring your child’s insurance card (if applicable), immunization records, a list of current medications, and any relevant medical history. If your child was seen by another provider, bringing previous records can help ensure continuity of care.
What insurance plans are accepted for children?
We accept most private insurance, Medicaid, Medicare, CHIP, and more. View our full list of insurance here – https://mychn.org/insurances/ For insurance verification please log into your patient portal or call 281-824-1480.
Do I need a referral for pediatric services?
No referral is needed to schedule a pediatric appointment for primary care services. You can schedule directly with one of our pediatric providers through our website, the MyCHN App, or by calling 281-824-1480.
Are pediatric telehealth appointments available for infants and children?
Yes. Telehealth appointments may be available for certain pediatric concerns. You can schedule directly with one of our pediatric providers through our website, the MyCHN App, or by calling 281-824-1480.
How do I schedule a well-child checkup?
You can schedule your child’s check-up with one of our pediatric providers through our website, the MyCHN App, or by calling 281-824-1480.
What happens during the pediatric well-child visit?
During a well-child visit, the provider will check on your child’s growth, development, and overall health. The visit may include a physical exam, immunizations, developmental screenings, and time to discuss any questions or concerns you have.
At what age should my child stop seeing a pediatrician?
Most children continue seeing a pediatric provider from age 0 often until age 18. Your provider can help guide the transition to adult care when the time is right.
Do pediatric visits include physicals and developmental screenings?
Yes. Pediatric visits usually include physical exams and age-appropriate developmental screenings to ensure your child is meeting important milestones.
Do you have ADHD testing and treatment & ABA care?
MyCHN provides evaluation and treatment options for ADHD, which may include behavioral health support and medication management when appropriate. ABA services may be available at select locations. Please contact your clinic for specific service availability.
Behavioral Health FAQs
What behavioral health services does MyCHN offer?
MyCHN offers therapy (counseling), psychiatry, group therapy, medication management, and support for concerns such as anxiety, depression, stress, trauma, and other mental health conditions.
What is the difference between therapy and psychiatry?
Therapy involves talking with a licensed mental health professional to address emotional challenges, develop coping strategies, and improve overall well-being. Psychiatry focuses on diagnosing mental health conditions and may include medication management. Some patients receive therapy, psychiatry, or a combination of both depending on their needs.
Who can receive mental health services at MyCHN?
MyCHN’s behavioral health services are available to patients starting from age 4 and up who are seeking support for their mental, emotional, and behavioral health. Our providers work with individuals experiencing a variety of concerns, including stress, anxiety, depression, and other mental health challenges.
Do you offer behavioral health services for children and teens?
Yes. MyCHN offers individual and group behavioral health services for children and adolescents. Providers can help address concerns such as anxiety, behavioral challenges, emotional stress, and other mental health needs while working closely with families to support a child’s well-being.
What insurance plans are accepted for therapy and psychiatry?
For therapy and psychiatry, MyCHN accepts most private insurance, Medicaid, Medicare, CHIP, and more. View our full list of insurance here – https://mychn.org/insurances/ For insurance verification please log into your patient portal or call 281-824-1480.
Do you offer sliding scale or a discounted fee for behavioral health care?
MyCHN offers financial assistance services. Learn more about our Patient Eligibility Process – https://mychn.org/services/eligibility-services/ and the MyCHN Provider Sponsored Plan (a local healthcare plan, designed by your providers to bring you the care you need) – https://mychn.org/mychn-provider-sponsored-plan-psp/
How do I schedule a therapy or psychiatry session?
You can schedule an in-person or virtual therapy or psychiatry appointment through our website, the MyCHN App, and patient portal if you are an existing patient, or by calling 281-824-1480.
Do you offer virtual or telehealth therapy and psychiatry visits?
Yes. Virtual appointments may be available for therapy and psychiatry services.
How often will I need to attend therapy and psychiatry visits?
How often your visits are depend on your individual needs and treatment plan. Some patients may attend therapy weekly or biweekly, while psychiatry visits may occur less frequently for medication management and follow-up care.
Can my primary care doctor refer me to therapy?
Yes. Your primary care provider can refer you if additional support is recommended.
Will my therapist coordinate care with my doctor?
When appropriate, behavioral health providers may coordinate care with your primary care provider to support your overall health and well-being.
Can I switch my therapist?
Yes. Finding the right therapist is important. If you feel another provider may be a better fit, our team can help discuss options and assist with scheduling with a different therapist when possible.
Can I switch between therapy and psychiatry if my needs change?
Yes. If your care needs change, your provider may recommend adding therapy, psychiatry, or both. Our team can help coordinate the services that best support your mental health goals.
What is therapy and how can it help me?
Therapy, also known as counseling, is a supportive space where you can talk with a licensed mental health professional about your thoughts, feelings, and experiences. Therapy can help you develop coping strategies, improve relationships, manage stress, and work through challenges affecting your emotional well-being.
What kind of therapy does MyCHN offer?
MyCHN offers in-person, virtual, and group therapy services designed to support a variety of mental health needs. Our therapists may use different evidence-based approaches to help patients address concerns such as anxiety, depression, stress, trauma, behavioral challenges, and life transitions.
Do I need a referral to start therapy?
In many cases, you can schedule a therapy appointment directly without a referral. Your MyCHN primary care provider can also refer you to therapy if additional mental health support is recommended.
How long is a therapy session?
Therapy sessions typically last about 45 to 60 minutes. The length of your appointment may vary depending on your treatment plan and the type of visit.
How often will I attend therapy?
The frequency of therapy sessions depends on your individual needs and goals. Many patients attend therapy weekly or every other week, while others may schedule visits less frequently as their treatment progresses.
Is virtual therapy available?
Yes. MyCHN offers virtual therapy appointments. Telehealth visits allow you to meet with your therapist from home using your phone, tablet, or computer.
Can therapy help with anxiety, depression, or stress?
Yes. Therapy can be helpful for managing anxiety, depression, stress, and other emotional challenges. Your therapist will work with you to develop strategies that support your mental health and overall well-being.
What is psychiatry?
Psychiatry is a medical specialty focused on diagnosing, treating, and managing mental health conditions. Psychiatrists and psychiatric providers evaluate mental health concerns and may recommend treatment options such as therapy, medication, or a combination of both.
What is the difference between therapy and psychiatry?
Therapy focuses on counseling and developing coping strategies through conversation with a licensed therapist. Psychiatry focuses on diagnosing mental health conditions and may include medication management. Some patients benefit from receiving both therapy and psychiatric care.
Do I need a referral for psychiatry?
In many cases, you can schedule a psychiatry appointment directly. Your primary care provider or therapist may also recommend psychiatry if needed.
How long are psychiatry appointments?
The length of your psychiatry appointments depends on the type of visit. Initial evaluations are typically longer, while follow-up visits for medication management may be shorter.
Will I receive medication during my psychiatry visit?
Medication may be recommended if your provider determines it could help support your treatment plan. Not all patients require medication, and your provider will discuss the options that best fit your needs.
Are virtual psychiatry appointments available?
Yes. Virtual psychiatry appointments are available. Telehealth visits allow you to connect with your provider from home using your phone, tablet, or computer.
Can I see both a therapist and a psychiatrist at MyCHN?
Yes. Some patients benefit from seeing both a therapist and a psychiatrist. When appropriate, our behavioral health team can coordinate care to ensure you receive the support that best meets your needs.
Dental FAQs
What dental services does MyCHN offer?
MyCHN offers a variety of dental services to help patients maintain healthy teeth and gums. Services may include dental exams, cleanings, X-rays, fillings, extractions, preventive treatments, and oral health education. Our dental providers focus on both preventive care and treatment to support long-term oral health.
Do you offer dental care for children and adults?
Yes. MyCHN provides dental care for both children and adults. Our dental team offers preventive and routine dental services to support oral health for patients of all ages.
Do you accept dental insurance?
MyCHN accepts most private insurance, Medicaid, Medicare, CHIP, and more. View our full list of insurance here – https://mychn.org/insurances/ For insurance verification please log into your patient portal or call 281-824-1480.
Can I receive dental care if I don’t have insurance?
MyCHN offers financial assistance services. Learn more about our Patient Eligibility Process – https://mychn.org/services/eligibility-services/ and the MyCHN Provider Sponsored Plan (a local healthcare plan, designed by your providers to bring you the care you need) – https://mychn.org/mychn-provider-sponsored-plan-psp/
What happens during a dental checkup and cleaning?
During a dental checkup, the dentist will examine your teeth, gums, and overall oral health. A professional cleaning is typically performed to remove plaque and tartar buildup. Your provider may also review X-rays, discuss any concerns, and recommend treatments or preventive care if needed.
How often should I see the dentist?
It’s recommended that you visit the dentist every six months for a routine exam and cleaning. Your dentist may recommend more frequent visits depending on your oral health needs.
Do you offer emergency dental care?
Yes. MyCHN offers emergency dental appointments for urgent dental issues such as severe tooth pain, infections, broken teeth, or dental injuries. If you are experiencing a dental emergency, please schedule an appointment using your patient portal, on the MyCHN website, or by calling 281-824-1480.
Are X-rays included in dental visits?
Dental X-rays are taken during your visit when necessary to help your dentist evaluate your teeth and detect issues that may not be visible during a routine exam. Your provider will determine when X-rays are appropriate based on your oral health needs.
How do I schedule a dental appointment?
You can schedule an appointment online through the patient portal if you are an MyCHN existing patient, through chat scheduling, or by calling 281-824-1480.
Are dental services available at all MyCHN locations?
Dental services are available at select MyCHN locations. We have 10 MyCHN locations providing dental services:
- MyCHN Adoue
- Pearland Family Health Center
- MyCHN Freeport
- Women & Children’s Health Center
- Scarsdale Family Health Center
- MyCHN League City
- MyCHN Technology Drive
- MyCHN Silverlake
- MyCHN at Westwood (Pediatric Only)
Do you offer pediatric dental services?
Yes. MyCHN offers pediatric dental services. Our amazing pediatric dental team focuses on preventive care, oral health education, and helping children feel comfortable during their dental visits.
When should my child have their first dental visit and how often should they have dental exams?
Children should have their first dental visit by their first birthday or within six months after their first tooth appears. Early visits help monitor oral development and allow the dentist to provide guidance on caring for your child’s teeth. Most children should visit the dentist every six months for routine exams and cleanings. Your child’s dentist may recommend more frequent visits depending on your child’s oral health needs.
What pediatric dental services does MyCHN offer?
We offer preventive and routine pediatric dental care, including exams, cleanings, sealants, fillings, extractions, X-rays, and oral health education to support your child’s dental health as they grow. Our team provides safe, appropriate care in a comfortable, child-friendly environment.
How do you help children who are nervous about the dentist?
Our pediatric dental team is experienced in helping children feel comfortable during their visits. Providers explain procedures in a child-friendly way and create a calm, supportive environment to help reduce anxiety. Parents are also welcome to stay with their child during the appointment for added comfort and support.
Which MyCHN locations offer pediatric dental services?
All MyCHN dental locations provide pediatric dental services this includes:
- MyCHN Adoue
- Pearland Family Health Center
- MyCHN Freeport
- Women & Children’s Health Center
- Scarsdale Family Health Center
- MyCHN League City
- MyCHN Technology Drive
- MyCHN Silverlake
- MyCHN at Westwood (Pediatric Only)
- MyCHN Clute
Specialty FAQs
What specialty care services does MyCHN offer?
MyCHN services specialty services include:
- Cardiology
- Oncology
- Mammograms
- Gastroenterology
- Hematology
- Podiatry
- Maternal Fetal Medicine
- Pulmonology
- And more
See our full list of specialty services –https://mychn.org/specialty-care/
Are MyCHN specialty services available to new patients?
Specialty care services at MyCHN typically require a referral from a MyCHN provider. New patients will first need to establish care with a MyCHN primary care provider before being referred to a specialty provider. Schedule an appointment using your patient portal, on the MyCHN website, or by calling 281-824-1480.
Do I need a referral to be seen by a specialist?
Yes. To see a MyCHN specialty provider, you will need a referral from a MyCHN primary care provider. Please note that at this time referrals from providers outside of MyCHN are not accepted for specialty services. If you are new to MyCHN, we can help you schedule a primary care visit to get started.
Does MyCHN accept insurance for specialty services?
Yes. MyCHN accepts Medicaid, and other insurances for specialty services. Coverage and out-of-pocket costs may vary depending on your specific insurance plan and the services provided. View our full list of insurance here – https://mychn.org/insurances/ For insurance verification please log into your patient portal or call 281-824-1480.
Do specialty care visits count toward my out-of-pocket maximum?
In many cases, specialty care visits may count toward your insurance plan’s out-of-pocket maximum. Coverage and cost-sharing can vary depending on your specific insurance plan. We recommend checking with your insurance provider if you have questions about your benefits.
How does MyCHN coordinate care between primary care and specialty?
MyCHN uses a team-based approach to coordinate your care. Your primary care provider works closely with your specialist and other care team members to ensure everyone involved in your treatment has the information they need.
What should I expect during my specialty care appointment?
During your specialty care appointment, the provider will review your medical history, discuss your symptoms or concerns, and perform any necessary evaluations or exams. Your specialist may recommend tests, treatment options, or follow-up care based on your condition and health needs.
How do I schedule a specialty care appointment?
Most specialty service appointments are by referral. Your primary care provider will refer you to a specialty service.
Which MyCHN location is my specialty care appointment located?
Specialty services are rendered at MyCHN Specialties – https://mychn.org/locations/mychn-specialties/
Men's Health FAQs
What men’s health services does MyCHN offer?
MyCHN offers a variety of men’s health services focused on preventive care and overall wellness. Services may include annual checkups, health screenings, management of chronic conditions, lab testing, and guidance on maintaining a healthy lifestyle. Our providers work with you to support your health and address concerns at every stage of adulthood.
Do I need a referral for men’s health services?
No, referral is required to schedule a men’s health appointment. You can schedule directly with one of our primary care providers through our website, the MyCHN App, using the patient portal if you’re an existing patient or by calling 281-824-1480.
How often should I get a checkup and how can I schedule an appointment?
Most men should schedule a routine checkup with their provider at least once a year. Your provider may recommend more frequent visits depending on your age, medical history, or ongoing health conditions. You can schedule a men’s health appointment online, through the patient portal if you are an existing patient, chat scheduling, or by calling 281-824-1480.
Does MyCHN accept insurance, and what if I don’t have insurance?
MyCHN accepts most private insurance, Medicaid, Medicare, and CHIP. View accepted plans here: https://mychn.org/insurances/ or call 281-824-1480 for insurance verification. If you do not have insurance, we can discuss payment options and help determine if you qualify for affordable care programs. Learn more: https://mychn.org/services/eligibility-services/ and https://mychn.org/mychn-provider-sponsored-plan-psp/
What screenings are included in a men’s health visit?
A men’s health visit may include a physical exam, blood pressure check, lab work, and screenings based on your age and medical history. Your provider may also discuss preventive care, lifestyle habits, and any health concerns you may have.
Can MyCHN help manage chronic conditions like high blood pressure and diabetes?
Yes. MyCHN providers help diagnose, treat, and manage chronic conditions such as high blood pressure, diabetes, and high cholesterol. Your provider will work with you to create a treatment plan that supports your long-term health.
Are telehealth visits available?
Yes! MyCHN offers virtual (telehealth) appointments for men’s health visits. Virtual visits allow you to meet with your provider from home using your phone, tablet, or computer. Availability may vary by service and location. Schedule online or via the MyCHN App and see if a virtual appointment is right for you.