Raquel Reyes

MyCHN's Empathy Champion

Raquel Reyes

Empathy Champion's Story

Raquel ensured that a patient received a much-needed referral in minutes by personally navigating them to the referred service needed. The patient received an appointment the next day without any anxious moments. The referral service helped with proper payor alignment. Raquel boosted the patient’s experience by reducing costs and worry and ensuring the patient’s adherence to treatment.