Patient’s Words: I just want to tell Contressa thank you for calling me every time I miss my appointment. My wife loves to hear you fussing at me about it. My visit was yesterday, and I didn’t know the month was already here. I did not log in on time because I was having trouble, and when she called back, my wife said, “That lady about to fuss at you.” She just let me know if she had to call me every minute of the clock, she would. Thank you, Contressa, for having an amazing personality. We old folks need good young people like you.

Co-worker’s Words: I would like to nominate Contressa for the Empathy Champion award for her exceptional dedication to providing compassionate, patient-centered care. Every day, she goes above and beyond to ensure that each patient feels heard, valued, and supported. Contressa consistently demonstrates extraordinary empathy by taking the time to listen attentively to patients’ concerns, offering a sense of comfort, and ensuring their needs are met with kindness and professionalism. Contressa doesn’t just fulfill her duties— Contressa invests in each interaction, showing genuine care and understanding.