A patient was scheduled to see Anayeli for an eligibility (financial) appointment. While going through the screening questions, when asked about the patient’s marital status, the patient’s response stated that she was a widow; her husband had passed away 2 years ago. Right away, Anayeli paused the screening to empathize with the patient. Anayeli mentioned she was sorry and advised the patient that MyCHN also had amazing counselors and psychiatric providers. She thoroughly expressed all the services MyCHN offers – all in one building. After completing the screening, Anayeli expressed to the patient to take full advantage of the benefits she qualified for; then, she reassured the patient that it would be beneficial to seek all the help possible. The patient was very pleased to see how Anayeli showed empathy for her, even when she didn’t inquire or ask about mental health services. The patient left, assured that her family would benefit from counseling services at MyCHN and that she would schedule BH visits for her family.