Dr. Poindexter was informed of a staff member’s diagnosis of a life-threatening illness. The employee was having difficulty getting specialized care through our insurance provider. Dr. P was in the middle of taking care of business, handling her daily tasks and meetings, but when she heard the employee was struggling with the new diagnosis and denied insurance coverage for the specialist referral. She immediately went into action. She personally took time out of her busy schedule, did a little research, and made phone calls. She reached out to a former colleague who specializes in the diagnosis, made a referral directly from her, and got the employee scheduled for an appointment within days. It turned out the colleague she referred to was expected to go on leave and booked with patients. But because of the personal referral from Dr. Poindexter, the specialist made time available for the employee. The employee reports feeling safe, valued, and relieved not to have to navigate the system and figure everything out independently. What a burden lifted in a heavy time of need. It is no surprise that Dr. Poindexter goes above and beyond regularly to take care of others, but in this case, she used the heart-head-heart method, which made all the difference to the employee. This reminds us at CHN that we need to show empathy to one another because you never know when a kind word, a listening ear, or just an extra moment of your time is a saving grace to someone else.